IDP: A Booster Shot for your RPA, Chatbot and Low Code Implementations

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Although businesses across various industries have benefited from automation technologies such as robotic process automation (RPA), low-code platforms and chatbots, most are yet to explore the opportunity to automate their end-to-end business processes with powerful AI- and machine learning (ML)-powered tools.

RPA, chatbots and low-code platforms are a great start to help cut manual costs, reduce process times and improve customer experience but as business processes get increasingly complex, these technologies fall short of reaping higher efficiencies. They can help you get small wins quickly but when you try increasing the level of automation you can achieve, you hit a wall because of their limitations.

The reason these technologies can fall short when handling complex processes is because most businesses need these types of tools to handle unstructured data of some sort. A few examples include:

• A customer uploads an expense receipt to its chatbot but it does not know how to understand it;
• A customer sends an attachment of shipping instructions to an email account that is being monitored by an RPA engine but it cannot figure out what is being shipped where;
• You try to move your mortgage application process to a low-code platform and get stuck on how to read data from the submitted W2 forms.

To solve these issues, manual processing will have to intervene in order to make sense of the documents received by these automation tools, and then feed them the data to complete the task. This means your automation journey is only half way there.

To reap the full benefits of end-to-end automation, IDP platforms can complement your existing investments in other automation technologies and further broaden the range of functions that can be automated.

Let’s look at how IDP integrates:

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