2022: The Year of No-Touch Document Processing

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 2021 is slowly coming to an end. This was a big year for IDP platforms. They gained a lot of traction and made inroads into a lot of operations teams, improving their efficiency and saving costs along the way. Analyst recognition of this segment broadened in 2021 with Gartner, ISG, Quadrant, and many other analysts joining Everest and Zinnov to cover this space. While 2020 was the year of early adopters, in 2021 a lot more customers started to notice the possibility that this technology presents and actively started pilots for wider adoption across enterprises.


Over the last few years, customers were cautiously adopting IDP, skeptical of the efficiency gains that can be achieved by this technology. Now that a lot of them have seen what is possible, they are asking questions about what else can be done and also pushing the boundaries of what is possible. This year, Straight through processing showed up in a lot of our customer conversations. Customers started asking about what it would take for the IDP solutions to handle documents completely independently of human intervention.

What is the big deal with no-touch?

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